FAQ
Categories
SCARVES
Are all scarves same size?
Not exactly. We found an optimal size to each scarf family based on its flexibility, so it will be comfortable to wear.
What do I need the band for?
The band adds extra chic and color as the final touch to your outfit.
Other than style - it keeps both loops together in shape.
How do i choose the leather band?
Since we use an upcycled leather to cut the band, we have different colors and shades. Unless you write us specifically, we will choose the best matching colors.
you can add us a note at the cart.
How do I wear GAZUR scarf?
All the scarves are designed as a long loop. You wrap it twice around your neck and then add the leather band as a final touch.
On your scarf's package you will find this sketch.
WALLETS
Are the wallets for men or women?
We offer our range as unisex
Can you customize my wallet?
Yes! You can add special initial engraving to those wallets collections: The Wallet, Zipper (See each model for specifications)
How can i care for my wallet?
• Leather doesn’t “like” to be wet or too dry. Dry it slowly when wet and rub light leather cream when its dry.
• Leather tends to stretch and will not go back to its original shape, so don't over loaded your wallet. As a wonderful side effect - you will carry only what necessary.
In a short time your leather wallet will develop rich patina and will get even more pretty.
see more here Wallet care
MY ORDER
How will you pack my order?
Each wallet is carefully packed in a soft fabric bag, which protects the leather from damaging while traveling to you. We use a hard cardboard envelope in a small size so it can easily slip into your mailbox.
Scarves are packed either in silk paper or in a gift box - according to your choice. We use composable mailing bags to pack all together in the journey to you
see more here: packages page
How will you ship my order?
We ship your order with DHL or Deutsche post. After fulfilling your order you will receive an email with a tracking number so you can follow your order
Can I exchange / return my order?
Yes. Non-customized items can be returned or replaced.
Check out our Return Policy
GENERAL
Can I visit you?
Of course! our studio is at Kreuzbergstr. 9 10965 Berlin
you are welcome to come, its better to call us in advance or send an email. however, if you pass by and the light is on, you are welcome to knock and come in.
