All GAZUR products are covered by the statutory warranty.

If a product has a defect when delivered or does not conform to the agreed specifications, you have corresponding legal rights within the statutory period.

In the EU, the statutory warranty period is generally at least two years.

Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund.

Official EU information
At least two years of statutory warranty protection applies to goods sold in the European Union.

You can find the full official EU information on statutory warranty rights here.

If your GAZUR product has a defect that was already present when it was delivered, the statutory warranty applies.

Please contact us and describe the defect. If possible, please also send us a photo of the affected item.

Depending on the circumstances, you may be entitled to a free repair or replacement. If a repair or replacement is not possible, you may have further statutory rights, such as a price reduction or refund.

We will coordinate the return with you and cover the necessary costs in accordance with your statutory rights.

What is considered a defect, and what is normal wear and tear?

A defect is a problem that was already present when the product was delivered or that results from a fault in the product. Examples include a broken zipper, a faulty seam or a component that comes loose during normal use.

Normal wear and tear is not considered a defect. This includes changes that naturally occur through regular use, such as scratches, minor signs of use, color changes, or changes in the appearance of leather and other materials over time.

If you are unsure whether an issue is a defect or normal wear and tear, please contact us. We will be happy to look at the issue and assess the case.

Our collections are produced in small, limited quantities. This helps us avoid overproduction and produce only what we need for each season.

At the same time, our pieces are designed to be long-lasting, so they can retain their quality and appeal and be worn for many years.

Our collections are produced in Europe, mainly in Portugal and Spain, by small, family-run manufacturers that we have worked closely with for many years.

All employees receive at least the legally required minimum wage and work under fair working conditions, including reasonable working hours, breaks, paid vacation and continued payment during illness.

It is important to us that these standards are actually upheld. That is why we regularly visit our production partners in person, check the working conditions and stay in close contact with the manufacturers.

Our approach is to keep supply routes short and production processes transparent, while maintaining high standards for quality and responsible production.

You can find more information about our production partners here.

Yes of-course, you can set a meeting via email or the contact form

Please note: Our Kreuzberg studio will be closed at the end of 2026. New address will be published soon

Yes, simply select “Pickup” under Delivery at checkout.

Please note: Our Kreuzberg studio will be closed at the end of 2026. New address will be published soon

Use this text to answer questions in as much detail as possible for your customers.

Your order is carefully packed: clothing items are wrapped in soft tissue paper, while leather goods are packed in cotton bags.
We keep packaging as compact as possible and ship everything in recyclable packaging.

We ship with DHL GoGreen and provide tracking for every order.

We use plastic-free packaging, including recycled-material price tags and cardboard boxes.

To reduce paper use, we don’t include a printed invoice. Instead, your invoice is sent to you by email.

GERMANY
Standard shipping with DHL GoGreen: €3–5.50
Free shipping on orders over €100

EU COUNTRIES
Standard shipping with "DHL Warenpost" International: €6.50

ALL OTHER COUNTRIES
Standard shipping with "DHL Warenpost International": €8

USA
Standard shipping with UPS: €30
(Customs duties or import taxes may apply.)

You can find more information here.

Yes, delivery to a Packet station or post office is possible. If you would like your order delivered to a Packet station, please remember to include your DHL Post number.

Please note: The stated delivery times are estimated delivery times. They may be delayed due to public holidays, weather conditions, or local disruptions.

GERMANY
Delivery within 3–5 business days

EU COUNTRIES
Delivery within 5–6 business days

ALL OTHER COUNTRIES
Delivery within 19–20 business days

USA
Delivery within approx. 20 business days

You can find more information here.

Once your order has been shipped, you will receive a shipping confirmation by email.

The email will also include the tracking number for your package. You can track your shipment through DHL

Yes. If you are a consumer ordering online from GAZUR, you generally have a 14-day right of withdrawal without having to give a reason.

For orders of goods, the withdrawal period begins on the day you, or a person designated by you, receives the goods.

How can I exercise my right of withdrawal?

You can exercise your right of withdrawal using the “Cancel Contract” function on our website. This function is available online during the withdrawal period.

Alternatively, you can notify us of your withdrawal by email or in another clear and unambiguous way.

You do not need to give a reason for your withdrawal.

If you use the online withdrawal function, we will immediately send you an email confirming receipt of your withdrawal request.

What happens after I cancel my order?

After exercising your right of withdrawal, you must return the goods to us within 14 days. The deadline is met if you send the goods before the 14-day period has expired.

You are responsible for the direct costs of returning the goods, provided that we have properly informed you of this.

We will refund the purchase price as well as the cost of the cheapest standard delivery option offered by us. The refund will generally be made within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have provided proof that you have returned them.

Are there any exceptions to the right of withdrawal?

Yes. The right of withdrawal does not apply to goods that are made according to your personal specifications or clearly tailored to your personal needs.

For GAZUR, this applies to individually engraved wallets that are made at your express request with a personal engraving.

All other non-personalized products are subject to the statutory 14-day right of withdrawal.

Where can I find the full information?

You can find the complete statutory information about your right of withdrawal, applicable deadlines, exceptions and the withdrawal procedure in our Right of Withdrawal Policy.

Our Terms & Conditions can be found here:

If you wish to cancel your order under your statutory right of withdrawal, please first submit your withdrawal using the “Cancel Contract” function on our website or by email. You must then return the goods to us within 14 days.

If possible, please include a copy of your order confirmation or a note with your order number so that we can quickly identify your return.

Please send the item in its original packaging to:
Gazur / Waks & Sharet GbR
Kreuzbergstr. 9
10965 Berlin
Germany

You are responsible for the direct costs of returning the goods. We recommend using a shipping method that provides you with proof of shipment.

Please note: Cards and promotional materials do not need to be returned. You are welcome to keep them and use them for your next order. :)

If you received a different item from the one you ordered, please contact us at info@gazur.de and briefly describe the situation. If possible, please also send us a photo of the item you received.

We will coordinate the return with you and then send you the correct item from your order.

We will cover the necessary costs of the return and the reshipment.

Yes, of course. If you don't like an item, you are welcome to exchange it. Please contact us first at info@gazur.de to let us know and check whether the item you would like is available.

Please note: The customer is responsible for the return shipping costs and the shipping costs for the replacement it

Please note that the statutory 14-day right of withdrawal does not generally apply to purchases made in person at a Christmas market. Our exchange option for Christmas-market purchases is a voluntary service provided by GAZUR.

Returns and refunds are generally not accepted or offered for items purchased at the Christmas market, unless the product is defective.

We are happy to offer exchanges for items purchased at a GAZUR Christmas market. We want you to end up with a product you really love.

If the market is still running, you can simply come by our stand and request an exchange. Please bring the item in its original condition and with the original packaging.

If the Christmas market has already ended, please contact us at info@gazur.de. In this case, you will need to cover the return shipping costs as well as the shipping costs for the replacement item.

Exchanges are possible until January 15 following the Christmas market season.

What if the item is defective?

If your product has a defect that was already present when you purchased it, your statutory warranty rights apply just as they do for products purchased online.

A defect can include, for example, a loose seam, a material defect or another problem that occurs during normal use and is not caused by normal wear and tear.

If you believe your item is defective, you can contact us at the Christmas market or by email at info@gazur.de and describe the problem.

Depending on the circumstances, you may be entitled to a free repair or replacement. If this is not possible, further statutory rights may apply.

Your statutory rights regarding defective products remain unaffected.

If you bought a GAZUR item from one of our retail partners, please contact the shop where you made your purchase. They will be happy to help you with the return or exchange according to their own return policy.

This also applies if the item is defective. In this case, please contact the shop where you bought it, as they will handle the return and your statutory warranty claim.